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Learning Goal: I’m working on a english presentation and need support to help me learn.
create a document using Microsoft PowerPoint. The document and recording should respond to the topic in the box below.
A slide deck containing the material you will present and cover during the refresher training.
A recording of no more seven (7) minutes of you presenting the slides and providing the refresher training.
Your submission will be scored according to how it meets the following criteria:
Page length- 1 page
Organization and Clarity – Is the document well written, well organized, and generally clear to the reader?
Effectiveness – Does the document utilize information provided in an accurate and effective way, and convey appropriate training to address the situation?
Slides- 5 pages
Structure and Content – Is the presentation well-structured and appropriately detailed?
Persuasiveness – Did the presentation verbally convey information and key messages in a way that was persuasive and appropriate to the audience and effectively tie in the accompanying slide deck?
Recently, concerns have been raised in the district’s field offices about the conduct of several immigration services officers (ISOs) while interviewing applicants for immigration benefits. The concerns include allegations the ISOs were rude, were checking their messages on their phones, ate and chewed during the interview, asked applicants inappropriate questions about their marital relationships, and did not allow interpreters to be present when otherwise allowed. You have been asked to provide customer service and professionalism skills refresher training to the field offices.